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NLPClient: ServiceFirst
Customer Service Chatbot
80% query resolution
ServiceFirst needed to scale their support operations without linearly scaling headcount. The solution was an intelligent, conversational AI.
Natural Language Understanding (NLU)
Unlike rigid rule-based bots, our solution uses advanced NLU to understand customer intent, sentiment, and context, providing human-like responses.
Seamless Handoff
When the bot encounters a complex issue or an irate customer, it seamlessly escalates the chat to a human agent, providing them with a full summary of the interaction.
Efficiency
The chatbot now resolves 80% of routine queries autonomously, drastically reducing wait times and operational costs.